Terms and Conditions

Last updated on, and effective as of, March 13, 2025

1. Definitions and Interpretation

In these Terms and Conditions ("Terms"), unless the context otherwise requires:

  • Service: means the waitlist.email platform, including all features, functionalities, and user interfaces accessible through https://waitlist.email
  • User: means any person or entity accessing or using the Service
  • Subscriber: means any individual whose information is collected through a User's waitlist
  • Waitlist Data: means all information collected through the Service's waitlist management features
  • Account: means a registered user account on the Service

2. Acceptance of Terms

By accessing or using the Service, you expressly acknowledge and agree to be bound by these Terms.

If you are using the Service on behalf of an organization:

  • You represent and warrant that you have authority to bind that organization
  • "You" and "your" refers to that organization
  • The organization accepts responsibility for all actions taken under its account

3. Service Description and License

3.1. License Grant:

  • We grant you a limited, non-exclusive, non-transferable license to use the Service
  • This license is contingent upon compliance with these Terms
  • All rights not expressly granted are reserved

3.2. Service Modifications:

  • We may modify, suspend, or discontinue any part of the Service
  • We will provide reasonable notice of material changes
  • No warranty that the Service will be uninterrupted or error-free

4. Account Terms

4.1. Account Creation:

  • You must provide accurate, complete, and current information
  • You must be at least 18 years old
  • You must maintain account security
  • One person or entity may not maintain multiple free accounts

4.2. Account Security:

  • You are responsible for all activity under your account
  • You must immediately notify us of unauthorized access
  • We reserve the right to terminate accounts for security reasons

5. Subscription and Payment Terms

5.1. Billing and Renewal:

  • Subscription fees are billed in advance on a recurring basis
  • All fees are in USD unless otherwise specified
  • Subscriptions auto-renew unless cancelled before renewal date
  • Prices are subject to change at any time without prior notice
  • Hobby plan: $9/month with basic features
  • Pro plan: $29/month with advanced features
  • Lifetime Pro Access: One-time payment of $79 for perpetual Pro features
  • Both plans include unlimited subscribers

5.2. Trial Period:

  • Hobby plan includes a 7-day free trial
  • Valid payment method required to start trial
  • Automatic billing begins after trial unless cancelled
  • One trial period per customer
  • We reserve the right to modify or terminate trial offers

5.3. Payment Processing:

  • Payments processed securely through Stripe
  • You authorize recurring charges
  • You must provide valid payment information
  • You are responsible for applicable taxes

5.4. Refunds:

  • Payments are non-refundable
  • No refunds for partial use periods
  • Pro-rated refunds at our sole discretion
  • Refunds processed through original payment method
  • Lifetime access payments are non-refundable

5.5. Lifetime Access:

  • Lifetime Pro Access means access for as long as waitlist.email continues to operate as a service
  • If the service is discontinued, modified substantially, or acquired, lifetime access may be terminated
  • One-time payment provides Pro features for the duration of service operation
  • Includes all future Pro plan feature updates while the service operates
  • Not transferable to other accounts, services, or successor products
  • We reserve the right to modify Pro features and service functionality
  • Initial promotional pricing of $79 is subject to change
  • No refunds if service is discontinued or substantially modified

6. User Obligations and Restrictions

6.1. Acceptable Use:

  • Comply with all applicable laws
  • Respect intellectual property rights
  • Maintain accurate contact information
  • Use Service only for intended purposes

6.2. Prohibited Activities:

  • No unauthorized access attempts
  • No interference with Service operation
  • No automated data collection without explicit permission
  • No transmission of malicious code
  • No spam or unsolicited communications
  • No fraudulent or deceptive practices
  • No use of disposable or temporary email addresses for subscribers
  • No abuse of referral systems

7. Data Rights and Privacy

7.1. Your Data:

  • You retain ownership of your content
  • You grant us license to host and process your data
  • You warrant you have rights to data you upload
  • You are responsible for data backup

7.2. Waitlist Data:

  • You warrant you have consent to collect Subscriber data
  • You comply with applicable privacy laws
  • You will handle Subscriber data responsibly
  • You will honor Subscriber opt-out requests

8. Intellectual Property

8.1. Our Rights:

  • We own all Service-related intellectual property
  • Our trademarks may not be used without permission
  • Service code and infrastructure are protected
  • Feedback becomes our property

8.2. Your Rights:

  • You retain rights to your content
  • You grant us limited license to provide Service
  • You warrant you have necessary rights
  • You will respect third-party rights

9. Termination

9.1. Termination Rights:

  • You may terminate by closing your account
  • We may terminate for Terms violations
  • We may terminate without cause with notice
  • Either party may terminate for material breach

9.2. Effect of Termination:

  • Access ends immediately
  • Outstanding payments due
  • Data deleted per Privacy Policy
  • Certain Terms survive termination

10. Warranties and Disclaimers

The Service is provided "as is" without warranty of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

12. Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the Australian Arbitration Rules. You agree to resolve disputes on an individual basis and waive any right to pursue disputes on a class or representative basis.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through our platform. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia, without regard to its conflict of law principles.

15. Contact Information

For questions about these Terms, please contact us at waitlist@almosthuman.au